Shipping Policy

The Patchio Rush Order Shipment Policy

At Patchio, we pride ourselves on offering exclusive rush services to meet the urgent needs of our customers. We understand the importance of timeliness, which is why we provide rush services for a variety of products, including:

• Embroidered Patches
• Sublimated Patches
• PVC Patches
• Chenille Patches
• Leather Patches
• Woven Patches

If you require rush services for other products not listed above, please feel free to contact us to discuss the possibility. We are committed to meeting your needs and ensuring timely delivery of your custom patches.

What benefits do you get from our rush service?

When you choose our rush service from The Patchio, your order will be given top priority in our production queue, guaranteeing a reserved slot for production. Our team will create the artwork proof within 1-3 hours, a significant improvement from the standard 1-3 days.

We allocate additional man-hours to ensure the high-quality production of your product. Once completed, your order will be dispatched from our production facility using an express service, further prioritising its delivery.

The Rush Orders Process

Here is the process for placing a rush order with us:

Step 1: To request our Rush delivery service, please complete the form provided on our website. Once you fill the form you will receive an email requesting you to send us your design. Please note that this confirmation may not be provided until the following morning. If we can meet your deadline, we will send an official quote for your review and acceptance.

Step 2: When submitting your design to , be sure to include 'RUSH SERVICE' in the subject line. Also, do mention the date on which you wan’t to receive your order.

Step 3: Upon receiving your order via email, we will confirm the receipt and one of our representative will contact you via call or email to give you a quote.

Step 4: If you are satisfied with the quoted price, we will ask you to complete the following steps by 5 pm on the day of acceptance:

1. Accept the quote
2. Pay the invoice in full
3. Approve the artwork proof

Step 5: Once the invoice is received, we will start the work with our production team to ensure that your order can be completed by your requested date.

Note:Once the invoice is paid in full, we will send the artwork for your approval. We recommend checking your email regularly for updates on your order. If we do not receive a response, we will contact you by phone to remind you to complete the necessary steps.

Important points to note:

• Special orders for rush services pose a potential risk to timely delivery. Additional charges for Rush orders will be clearly outlined in your final quote. Please note that these charges, as well as the cost of the product, are non-refundable in the event that we are unable to meet the agreed upon delivery date or lead time.
• Our experience indicates that there might be a 20% chance of delays with rush orders. We ask that you proceed with your order only if you are comfortable with this level of risk.
• In order for us to fulfill the promised delivery date or lead time, we kindly request that you complete the following tasks by 6pm on the day of acceptance in most cases:
• Accept the provided quote
• Pay the invoice in full
• Approve the artwork proof

The Patchio strives to ensure timely delivery of RUSH goods from our overseas production facility, in accordance with the specified delivery date/lead time. (RUSH goods refer to items delivered faster than the standard estimated lead times). Please note that The Patchio is not responsible for any delays in the delivery of goods. Once the invoice has been paid in full, artwork for approval will be promptly sent to you. Lead times may vary depending on the product, but our RUSH service is designed to expedite the process and deliver your order sooner than the requested date.

Your cooperation in meeting these requirements will help ensure a smooth and timely delivery process. Thank you for your understanding and support.

Still have questions about RUSH orders? Please contact us for more information.

Shipment Policy Document

Welcome to our Shipment Policy Document. Thank you for choosing Patchio for your custom patch needs. Below, you will find our shipment policy which outlines the procedures and guidelines for the delivery of your orders.

Order Processing:

1. Order Confirmation: After completing the straightforward order process and successfully placing your order with Patchio, you will promptly receive an email confirming your purchase.
2. Production Time: Our dedicated team will initiate the processing of your order immediately upon confirmation. The production time for custom patches may vary based on the intricacy of the design and the quantity ordered. Nevertheless, we are committed to completing production within the estimated time frame provided.
3. Quality Check: Prior to shipment, each patch undergoes a meticulous quality check to guarantee it aligns with our high standards of excellence.

Shipping Information:

1. Shipping Options: Our company provides a range of shipping methods to suit your preferences. You have the option to select from standard shipping, express shipping, or any other available choices when finalising your purchase.
2. Shipping Fees: The cost of shipping is determined by the weight of your order, the destination, and the shipping method you choose. You will see the shipping charges clearly displayed at the checkout stage for your consideration before proceeding with payment.
3. Delivery Timing: The time it takes for your order to reach you is dependent on your location and the shipping method you opt for. Once your order is dispatched, you will receive a tracking number via email to keep track of its delivery progress.
4. International Shipping: For international orders, please be aware that customs clearance procedures may cause delays beyond our control. Patchio is not liable for any additional customs duties or taxes incurred upon delivery.
5. Lost or Damaged Shipments: In the unlikely event that your order is lost or damaged during transit, please contact our customer support team immediately at info@thepatchio.co.uk. We will work diligently to resolve the issue and ensure your satisfaction.
6. Return Policy: At Patchio, we take pride in the quality of our products. If you are dissatisfied with your order for any reason, please reach out to us within 7 days of receiving your shipment to begin the return or exchange process.
7. Contact Us: If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact our customer support team at info@thepatchio.co.uk. We are here to assist you every step of the way. Thank you for choosing Patchio for your custom patch needs. We value your business!
8. APO Shipping: We also provide APO shipping at an additional cost.